At Trail Walking Store, we want you to be satisfied with your purchase 🥾
If you're not completely satisfied with your order, we're here to help. Please review our return and refund guidelines below.
Return Window
You may request a return within 30 days from the date of delivery.
Return Eligibility
To be eligible for a return, items must be:
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Unused, unworn, and in the same condition as received.
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Returned with their original packaging, including the shoe box, where applicable.
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Free from dirt, odors, damage, or any signs of wear beyond what is reasonably necessary to inspect the product.
Items that show signs of use, damage, or alteration after delivery may not be eligible for return, subject to applicable consumer protection laws.
How to Start a Return
1. Contact Us
Please email us at:
📧 seroofne2@outlook.com
Please include:
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Your order number
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The item you wish to return
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The reason for your return
2. Return Approval
Once your request has been reviewed and approved, we will provide you with:
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Return instructions
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The appropriate return shipping address
Please wait for our instructions before sending any items back.
3. Return Shipping
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Customers may be responsible for return shipping costs for change-of-mind returns, as permitted by applicable law.
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If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can help resolve the issue.
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We recommend using a trackable shipping method and keeping your shipping receipt until your return is completed.
⚠️ Important: Our business address is not a return address. Please contact us for the correct return address before shipping any items. Returns sent without prior authorization may experience processing delays.
Refund Process
Once your returned item has been received and inspected:
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We will notify you by email whether your refund has been approved.
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If approved, your refund will be issued to your original payment method.
Processing Time: Please allow 5–10 business days for the refund to appear after it has been processed. The exact timing may depend on your bank or payment provider.
Non-Returnable Items
Certain items may not be eligible for return, where permitted by applicable law, including:
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Items marked as Final Sale before purchase
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Gift cards, where applicable
Sale or discounted items may still be eligible for return unless clearly identified as final sale or otherwise excluded under applicable law.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can assist you.
📧 Email: seroofne2@outlook.com
Please include:
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Your order number
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A description of the issue
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Clear photos showing the damage or incorrect item, if applicable
We will review your request and help determine the appropriate resolution.
Important Notes
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Original shipping fees may be non-refundable for change-of-mind returns, where permitted by applicable law.
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Trail Walking Store reserves the right to review return requests against this policy and applicable consumer protection requirements.
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Items showing signs of use beyond reasonable inspection may be subject to return refusal or a reduced refund where legally permitted.
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Nothing in this policy limits any consumer rights that cannot legally be excluded.
Contact Us
If you have any questions about returns or refunds, please contact us:
Trail Walking Store
📧 Email: seroofne2@outlook.com 📞 Phone: 4987562045
Business Address: 8050 Pioneer Dr Anchorage, AK 99504 United States
Thank you for shopping with Trail Walking Store. We appreciate your trust and want to make your shopping experience as smooth as possible. 🤍